Trouble signing in
What to try when you cannot get into your account.
Use the method you signed up with
If you registered with Google or Facebook, sign in with that button. An account created through a provider has no password until you set one, so the password form will not work for it.
Resetting a password
Use the password-reset link on the sign-in page. We email a code to the address you enter; enter it to set a new password.
Not receiving email
- Check spam and junk.
- Confirm you are checking the address you registered with.
- You have to wait 30 seconds between sends, so give it a moment before
requesting another.
Still locked out
If you cannot sign in, you cannot open a support ticket — tickets live inside your account. Email our support address instead, from the address on the account if you still have it, and describe the problem. Do not include your password in the message. Support will never ask you for it.
If you think someone else has access
Change your password immediately if you can still sign in, review your store's team members, and contact support. See Reporting suspicious activity.