Return Policy

When you buy on GearDepot, your payment is captured and held by the platform — it is not paid out to the seller at checkout. Once your order is delivered (or picked up), a 72-hour inspection window opens. Inspect the gear, power it on, and compare it against the listing. If something is wrong, open a dispute inside that window and the seller's payout is paused while our staff review it. If the item does not match its listing, the resolution can include returning it for a refund to your original payment method.

Inside that window you do one of two things: approve the item or open a dispute. If the window closes with neither, the item is considered approved automatically — no questions asked. The order is final at that point and the seller's payout is cleared for release. Doing nothing is not a way to keep the order open; it is how the order completes.

The 72-hour window exists so you can verify the item you received is the item you bought. Open a dispute if:

• the item is materially different from its listing (wrong model, missing components, undisclosed damage, misstated condition grade);
• the item is defective or not working in a way the listing did not disclose;
• the item was damaged in transit; or
• you received the wrong item entirely.

Document what you find: photos and video taken during unboxing and first power-on are the strongest evidence in any dispute — and for freight deliveries, note damage on the delivery receipt before signing.

Used professional gear is sold as described, not as new. The inspection window is not a trial period or a change-of-mind return program: if the item matches its listing — including its stated condition grade and disclosed wear — the purchase is final, and exchanges are not offered (every listing is one specific unit). Condition described in the listing, compatibility with your other equipment, and buyer's remorse are not grounds for a return.

• Go to the order in your account (Account → Buying → Orders) and open a dispute from the order page within 72 hours of delivery or pickup.
• Describe the problem specifically and attach your photos and video.
• The seller's payout is paused immediately, and our staff review the evidence from both sides.

Disputes are refereed by GearDepot staff. Depending on what the evidence shows, a resolution can be a full refund on return of the item, a partial refund you and the seller agree to, or release of the payment to the seller when the item matches its listing. Where a return is required, staff set the return arrangements — including how the item ships back and how that cost is allocated — as part of the resolution.

• Refunds are issued to your original payment method.
• Once a refund is issued, your card provider typically posts it within 5–10 business days.
• If you do not approve and do not open a dispute, the item is approved automatically the moment the 72-hour window passes — no questions asked. The order is final and the payment is cleared for release to the seller.

Every order gets the same protection. For local pickup, the 72-hour window opens when you collect and confirm the item — inspect it at handoff where possible. For freight deliveries, tracking starts the window on delivery; inspect the pallet before signing and note any damage on the delivery receipt, then test the gear promptly.

The payment hold, inspection window, dispute handling, and refunds described here exist only for orders placed and paid for on GearDepot. Transactions arranged or paid for off the platform have none of these protections. See the Store Policy for the full marketplace rules.

Contact us at contact@geardepot.com — or use the support options in your account — before the window closes if you are unsure whether your situation qualifies. Opening a dispute in time preserves your protection; asking questions does not pause the clock.