Reporting suspicious activity
How to report a listing, a user, or a compromised account.
Reporting a listing or a user
Use the Report action on the listing or on the seller's page. That sends it to moderation with the context attached, which is faster than describing it in a ticket.
If you think your account is compromised
- Change your password immediately if you can still sign in.
- Check your store's team members and remove anyone you do not recognise.
- Check the email address and payout details on the account.
- Contact support and say clearly that you believe the account is
compromised.
What to include
Say what you saw, where you saw it, and when. Screenshots help. Do not include passwords, full card numbers, or bank credentials in a report or a ticket — support does not need them and will never ask for them.