Tracking an order
Where to find tracking and delivery status.
Finding your order
Open Orders in your account and choose the order you want. The order page shows its current status and, once the seller has shipped, the tracking information.
Order statuses you will see
- Paid — your payment has gone through and the seller has been notified.
- Shipped — the seller has dispatched the item and added tracking.
- Delivered — the carrier has confirmed delivery. This starts your
inspection window.
- Inspection Active — you are inside the window to check the item.
- Approved by Buyer — you have accepted the item.
If tracking is not moving
Carrier tracking can go quiet for a day or two in transit. Message the seller from the order page first — most delays are resolved there. If a package is comfortably overdue and has never been marked delivered, you can raise an item-not-received dispute from the order.